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Ottawa, Ontario – Health Standards Organization (HSO) is pleased to announce the release of our new national Long-Term Care Services standard (CAN/HSO 21001:2023 Long-Term Care Services). The standard can be accessed at no fee here:

The standard was developed over a 23-month process and informed by the clinical and technical expertise and lived experience of our 32-member Technical Committee, input and feedback from over 18,800 Canadians, and the best available evidence.

The standard focuses on promoting good governance, upholding resident-centred care and enabling a meaningful quality of life for residents, ensuring high-quality and safe care, fostering a healthy and competent workforce, and promoting a culture of quality improvement and learning across long-term care (LTC) homes.

Alongside the standard, HSO is also pleased to announce the release of our What We Heard Report #3: Findings from HSO’s Public Engagement in the Development of a New National Long-Term Care Services Standard, which summarizes the feedback we received from over 18,800 Canadians throughout the development of the standard. The report can be accessed here:

We encourage you to read the standard and the report and share with your networks.

After reading the standard and/or the report, we would appreciate if you could complete a short survey to help us improve our future work:

Feel free to contact for any questions.

HSO’s new national LTC Services standard is one of two complementary National Standards of Canada that have been developed to address the challenges within Canada’s LTC sector. The Canadian Standards Association (CSA Group) released CSA Z8004:22 Long-term care home operations and infection prevention and control in December 2022. CSA Group’s standard can be accessed here: